Preparing for the Summer Heat

Keeping your home or business cool requires more energy as temperatures rise. But a little preparation can help you stay comfortable and manage your summer energy bills.

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Here are some simple ways to help save money and energy:

  • Turn off lights when you leave the room
  • Close window blinds and curtains to keep the sun from warming your home or office
  • If health permits, set the temperature on your air conditioner a few degrees higher – but be sure to stay comfortable
  • Use window or whole house ventilating fans
  • Unplug electronics when they are not in use
  • Place a dry towel in your clothes dryer with each load of wet laundry to absorb dampness and reduce drying time
  • Barbecue outside instead of heating up your kitchen with the stove or oven

For more ways to save, visit our Save Money and Conserve Energy section. You will find tips to help you save money and energy, as well as information about programs in your area that can help you save even more.

Be Aware of Scams

We want to alert our residential and commercial customers to several scams taking place in our area.

Fake Invoices

Some scammers, posing as third-party energy suppliers, are sending fake utility bills via email to customers, asking them to click on an enclosed link. It is suspected that, by clicking the link, your computer could become infected with a virus or malware.

For your protection, we ask that you pay your utility bill by going to our website, mailing us the hard copy of the remittance portion of your invoice or visiting one of our Customer Courtesy Centers. Do not open any email asking for payment unless it was sent by us or your respective third-party energy supplier.

Reloadable Debit Cards

Scammers are also contacting customers and telling them that their electric service will be shut off for non-payment unless they purchase a reloadable debit card (Green Dot MoneyPak or Vanilla card).

Victims are instructed to call a phone number and provide the card’s account number and unique serial number. Once the scammer obtains the card’s identifying information, the value is stolen.

Commercial customers are also being told to use the same method of payment to have a new meter installed. The caller claims that the state has mandated these meter changes. This is not true.

Always Use Caution

Many utility companies, including Pepco, contact customers in person or via phone for various reasons. If someone claims to represent our company or another entity, it is important that you verify the employee’s identification—especially if they are requesting immediate payment. When addressing past due accounts, we always offer multiple payment options.

Our employees always carry an official company identification card. If proper identification cannot be produced when asked, you should notify the police or the company with whom the individual claims to be associated. Similarly, if someone calls claiming to represent a company, ask them to verify their identity and affiliation.

If you have any doubt about the validity of a person claiming to represent Pepco, please call us immediately at 202-833-7500.

Give the Gift of Energy

goeThe holiday season is almost here! Avoid the shopping frenzy and give your loved one a Gift of Energy instead. It is the simplest way to help a relative, friend, or colleague with their monthly expenses.

Giving a Gift of Energy is no different than making a payment on someone’s account. All you need is the customer’s name and address – not an account number – to purchase the Gift of Energy.

You can purchase a Gift of Energy for a customer at one of our Walk-In Service Centers (listed below), or on our website, where a Gift of Energy contact form is available. Once the form is submitted, a customer care representative will contact you and complete the transaction via telephone. We will also send you a free holiday greeting card that can be used to notify the customer of your generosity or you may keep the gift anonymous.

You can purchase the Gift of Energy at any of the following locations:

Washington, D.C.
701 Ninth Street, NW
Hours: Monday – Friday
8:30 a.m. to 5:15 p.m.

Rockville, MD
201 W. Gude Drive
Hours: Monday, Wednesday & Friday only
10 a.m. to 2 p.m

MLK Business Office, Washington, D.C.
2804 Martin Luther King Jr. Ave SE
Hours: Monday – Friday
9 a.m. to 5 p.m.

Forestville, MD
8300 Marlboro Pike
Hours: Monday, Wednesday & Friday only
10 a.m. to 2 p.m.

We Can Help with Winter Energy Bills

WinterBillsWinter is just around the corner. A drop in temperature typically means you’ll be turning up your heat which can lead to higher energy bills. We understand that higher energy bills can be a major concern. If you have difficulty paying your heating bills this winter, we’re here to help.

The first thing to do is call Customer Care at 202-833-7500 before your bill becomes unmanageable. We can recommend payment arrangements where appropriate and can discuss alternative payment plans such as our Budget Billing program that can help you avoid seasonal cost spikes and keep monthly bills level.

Our Extended Payment Date Plan is for customers whose main source of income is from government programs. Since assistance does not arrive until the first of each month, qualified customers whose bill due date is before the 5th of the month may be granted an extension of their due date.

Under the Deferred Payment Arrangement Plan customers experiencing a temporary financial hardship may be eligible to make installment payments on their current bill and a portion of any unpaid balance.

Felecia Greer
Customer Advocate