We’re currently upgrading our customer information system. During this time, some of our self-service features may be unavailable or have limited functionality. Here’s some information regarding services that are affected.
Our mobile app will still be available to report outages and view outage maps; however, there may be a few hours throughout this period during which these features will become unavailable. During that time, please call customer service at 202-833-7500 if you need to report an outage.
Additionally, you’ll still be able to pay your bill through the mobile app. Please note, your account balance may not be updated in the app until our full transition is complete on or around January 5, 2015.
My Account will have limited functionality during our transition and your most recent energy use information will not be available.
You’ll still have access to the following self-service features on My Account:
- View past energy use information
- View and pay your bill
- Reset your password
Customers who are not currently signed up for My Account will be unable to do so until after our transition is completed.
Customer Service Call-In
Some self-service features normally available through our customer service number are also unavailable. You can still call us to report an emergency situation or outage, and to make a payment. Additionally, customer service representatives will be available to assist you stop, start or transfer service, investigate billing issues and discuss third party supplier information. To speak with a representative about your account, please call during normal business hours, Monday through Friday from 7 a.m. to 8 p.m.
We appreciate your patience during this transition. For more information about this upgrade, visit pepco.com/accountfaq.