September is National Preparedness Month

Storm-Kit-150x150While disasters can be unexpected, there are many ways to prepare before one strikes. September is National Preparedness Month, and we encourage you to educate yourself about emergency preparation, and take steps now to be ready. Here a few ways to become better prepared this September.

Make a Family Plan

If your family doesn’t already have one, make an emergency preparedness plan. All family members, including children, should have your plan memorized. Ready.gov is a great resource for guidelines, and family communication tips.

Assemble a Kit
In the event of an emergency; you could be without resources for an extended period of time. Having an emergency supply kit is essential. Below we’ve provided a checklist to reference when creating your own kit.

Emergency Supply Kit Checklist

  • Water – a three day supply (1 gallon a day per family member)
  • Food – non-perishable items that do not need to be heated
  • Flashlights
  • Batteries
  • Battery powered or hand crank radio
  • Prescription medications
  • Manual can opener
  • Hand tools
  • Extra blankets and bedding
  • List of emergency contact phone numbers

Elderly family members, children and pets may have additional special needs which should be considered when preparing your kit. For example, special medications, games for children or pet food. Consider involving all family members when creating the kit, so everyone is familiar with the supplies. Store your kit in a safe and dry place that is easily accessible.

Preparing for Power Loss
If the power goes out, know how to stay safe. Here are a few tips:

  • Report outages and downed wires by calling 1-877-737-2662 or online at pepco.com, or by downloading our mobile app.
  • Avoid downed wires and working crews
  • Locate your emergency kit
  • Unplug lamps, TVs and appliances
  • Keep refrigerator and freezer doors shut

For more information about emergency preparedness, please visit pepco.com.

Advertisements

The Summer Storm Season Is Here

Weather can be unpredictable, but taking a little time to prepare before a storm strikes can help you stay safe and connected to information in the event of severe weather. We encourage you to review this information and take steps to prepare now.

Before a Storm Strikes
Assemble an emergency storm kit with bottled water, nonperishable foods, blankets, flashlights and extra batteries, a first-aid kit and hand tools. Be sure to stock prescriptions, special medical or infant supplies and other essentials. Then develop and practice an emergency plan with everyone in your household.

If you rely on emergency or life-support equipment such as a respirator or kidney dialysis machine, our Emergency Medical Equipment Notification Program (EMENP) can provide advanced notice of severe storms and scheduled outages. Visit pepco.com/EMENP to learn more.

If severe weather is approaching, charge cell phones and mobile devices, protect and unplug electronics and fill your tub if your water supply depends on electricity. Be sure to download our mobile app to help you stay connected to information.

If Power Goes Out

  • Restoring power safely takes time. Follow these steps to minimize the effect of an outage in your home.
  • Unplug or turn off TVs, appliances and lights, keeping one lamp switched on so you know when power has been restored
  • Keep freezer and refrigerator doors closed
  • Close blinds and shades to keep rooms cool
  • Always operate portable generators outside, away from doors and windows so deadly fumes won’t enter your home or garage
  • Drink plenty of water and avoid overheating
  • When conditions are safe, check on elderly or home-bound neighbors who may be vulnerable to heat stress

Preparing for Winter Storms

Use these helpful tips to be ready when severe weather strikes in winter.

  • Pepco_DSC0090aAssemble an emergency storm kit containing bottled water, non-perishable foods, blankets, flashlights and extra batteries, first-aid kit and prescription medications, special medical or infant supplies, hand tools and other essential items
  • If using a portable generator, always operate it outside and away from doors and windows to prevent deadly carbon monoxide fumes from entering the home
  • Purchase a battery-powered carbon monoxide detector for your home if you plan to use an alternative source of heat – carbon monoxide is not only colorless and odorless, it is deadly
  • Clear snow away from appliance vents located outside your home so your heater, clothes dryer and other appliances will continue to operate safely
  • If your home has a heat pump, clear it of snow to make sure air can circulate properly
  • Remember to take breaks while clearing snow and avoid over exerting yourself
  • When conditions are safe, check on elderly or home-bound neighbors
  • Ensure your contact information is up to date (Have your account number available, call 202-833-7500 and say “update phone number”)

For more safety tips, download and print our Storm Preparation Handbook. Please remember to report outages and downed wires by calling 1-877-737-2662, using the mobile app or by visiting our website.

Safety Tips for the Holiday Season

Holiday PhotoFollow the guidelines below to keep your home, family and guests safe this holiday season.

  • Select decorations made with flame-resistant, flame-retardant or non-combustible materials.
  • Inspect electrical decorations before using them and replace any that are damaged.
  • Keep trees (both live and synthetic) at least 3 feet from heating sources – especially fireplaces.
  • Never leave lit candles unattended.
  • Never use more than three standard-size sets of lights per single extension cord.
  • Consider using LED lights, which use less energy than incandescent bulbs and emit less heat, making them safer to touch and to use on trees.
  • Keep all extension cords and light strings clear of snow and standing water.
  • If using a ladder to decorate, carry it parallel to the ground to prevent it coming into contact with power lines, and keep yourself and your equipment at least 10 feet from lines.
  • Turn off all decorations before going to bed or leaving your home.

National Preparedness Month

September marks the tenth annual National Preparedness Month and as an active participant in the U.S. Department of Homeland Security’s Ready Campaign, we would like to share with you some tips on preparing for emergencies and what to do if you lose power.

Safety Prep kit

Preparing for Emergencies
To prepare for emergency situations, I encourage you to assemble an emergency kit that contains the following items:

  • Flashlights and fresh batteries
  • Battery-powered radio or TV and extra batteries
  • Land-line phone with cord (cordless phones require electricity)
  • Battery-powered or windup alarm clock
  • Supply of bottled water (one gallon per person per day)
  • Non-perishable foods that require no heating
  • Blankets, bedding or sleeping bags
  • First-aid kit and prescription medications
  • Hand-operated can opener
  • Special medical or infant supplies
  • A variety of hand tools
  • List of emergency phone numbers

As part of your preparation, it’s important to know what you and your family will do in an emergency situation. Ready.gov provides a helpful template for you to make a plan and share it with each family member.

If Power Goes Out
Staying safe during an emergency situation should be your top priority. Here are some ways to stay safe if you lose power:

  • Report outages and downed wires at 1-877-737-2662, online at pepco.com, or using our mobile app.
  • Never go near downed wires and always stay clear of working crews
  • Locate your emergency kit
  • Avoid wet and flooded areas as electricity and water are a dangerous combination
  • Unplug or turn off most lamps, TVs and appliances
  • Keep freezer and refrigerator doors shut
  • In summer, close shades or curtains to keep rooms cooler
  • In winter, let the sun warm rooms during the day; at night close shades or curtains to keep warmth in
  • Be safe around candles/open flames
  • If you are operating a generator, make sure that you follow all safety guidelines

We’ve also created a handbook to help you be prepared before, during and after storms. Please print it and keep it with other essential storm-related items in your home.

Learn About Our Emergency Medical Equipment Notification Program

At Pepco, we recognize that some of our customers rely on life-support equipment that requires electricity to operate.  We encourage these customers to sign up for our Emergency Medical Equipment Notification Program (EMENP). The program provides advance notice of scheduled outages and severe weather alerts to customers who depend on electricity for emergency medical and life-support equipment.

Storm Kit

What We Provide To Qualified Participants

  • An annual information package to help customers with life-support equipment prepare for emergencies in their homes
  • Advance Notification of scheduled outages for maintenance or construction work that might affect their electric service
  • Advance Notification of severe storms such as hurricane warnings that could lead to extended outages on our electric system

Please note that since customers who rely on electricity to power life-support equipment are located throughout our service area, it is not possible to provide restoration priority to these customers following storm outages. In addition, the program does not exempt customers from disconnection of electric service for non-payment.

How to Get Started

To enroll, please download, print and complete the certification form or call our Customer Care Team to request the certification form to be mailed to you. The fax number for submitting completed certification forms is 800-461-9737, or you may send the form to us through:

Mail:
Pepco
Customer Credit Department
701 Ninth Street, N.W.
Washington, D.C. 20068-0001

Email: MedicalForms@pepco.com

Download:
Certification Form for MD Residents
Certification Form for DC Residents

How to Prepare For Emergencies 

  • Assemble a “storm kit” and include a battery-operated radio or television, flashlight, a first-aid kit, battery powered or windup clock, extra batteries, an insulated cooler and a list of important and emergency phone numbers.
  • Keep at least a 3-day supply of nonperishable foods and bottled water and have a hand-operated can opener available.
  • Check your supplies of medications, prescription drugs and any special health need items such as Contact lens supplies or infant supplies.
  • Identify a location with emergency power capabilities, and make plans ahead of time to go there or to a health care facility during a prolonged outage. One alternative would be to ask a relative or friend who has power if you can stay with them.

For more tips on how to prepare for emergencies, visit our EMENP page on our website.

Important Phone Numbers

Outages
1-877-PEPCO62 (1-877-737-2662)

Customer Care
202-833-7500

Emergencies
To report downed wires and life-threatening emergencies, call us at 1-877-737-2662 and follow the prompts.

TTY: 202-872-2369
Servicio en Espanol: 202-872-4641