Beware of a New Phone Scam

We remind customers to practice safety when someone claiming to represent the utility company contacts them either in person or by telephone. Scammers are telling customers that Pepco no longer serves their area and that they must provide personal information to open a new account. We are aware of these types of scams and it’s not unique to us. Nationally it’s been an issue, affecting utilities.

We ask all our customers to keep an eye out for scammers posing as third-party energy suppliers. In the past, scammers have attempted to target customers through fake utility bills, “official” emails that contain viruses or malware, and by pretending to be Pepco representatives and requesting monetary payment over the phone or in person. Since we often contact our customers through these same channels, it is important that you verify the identity and affiliation of anyone who calls or shows up at your door claiming to be a representative.

Similarly, make sure to only pay your utility bill through the mail, at one of our walk-in centers, online or through our mobile app. If you have any doubts about the validity of a person’s claim to represent one of our companies, contact us by phone immediately. We care about our customers and are committed to helping our customers manage their accounts. Customers can call our customer care line at 202-833-7500 for additional information.

Our customers are able to shop among certified competitive electric providers. Whether you choose to stay with Pepco as your electric supplier, or choose another supplier, we will continue to provide safe and reliable electric distribution service. For more information on customer choice please visit Pepco’s website at www.pepco.com.

Get Free Energy-Saving Trees

Tree Planting2Pepco and the Arbor Day Foundation are offering free trees to help you conserve energy. Trees are available on a first-come, first-serve basis from March 20 through June 6, while supplies last. Distribution is limited to two, 2-to-4 foot trees per customer. To get your free trees, visit www.arborday.org/Pepco today.

Properly planted trees help reduce energy use through summer shading and by slowing winter winds. As your trees grow, they will have the potential to lower energy bills by 15 to 30 percent.

To help you plant your tree in the right place, the Arbor Day Foundation offers you an online mapping tool that will:

  • Map your house
  • Show you the right trees for your area
  • Locate the best place to plant them
  • Calculate how much you can expect to save

To learn more about this program, please visit www.arborday.org/pepco.

Be Aware of Scams

We want to alert our residential and commercial customers to several scams taking place in our area.

Fake Invoices

Some scammers, posing as third-party energy suppliers, are sending fake utility bills via email to customers, asking them to click on an enclosed link. It is suspected that, by clicking the link, your computer could become infected with a virus or malware.

For your protection, we ask that you pay your utility bill by going to our website, mailing us the hard copy of the remittance portion of your invoice or visiting one of our Customer Courtesy Centers. Do not open any email asking for payment unless it was sent by us or your respective third-party energy supplier.

Reloadable Debit Cards

Scammers are also contacting customers and telling them that their electric service will be shut off for non-payment unless they purchase a reloadable debit card (Green Dot MoneyPak or Vanilla card).

Victims are instructed to call a phone number and provide the card’s account number and unique serial number. Once the scammer obtains the card’s identifying information, the value is stolen.

Commercial customers are also being told to use the same method of payment to have a new meter installed. The caller claims that the state has mandated these meter changes. This is not true.

Always Use Caution

Many utility companies, including Pepco, contact customers in person or via phone for various reasons. If someone claims to represent our company or another entity, it is important that you verify the employee’s identification—especially if they are requesting immediate payment. When addressing past due accounts, we always offer multiple payment options.

Our employees always carry an official company identification card. If proper identification cannot be produced when asked, you should notify the police or the company with whom the individual claims to be associated. Similarly, if someone calls claiming to represent a company, ask them to verify their identity and affiliation.

If you have any doubt about the validity of a person claiming to represent Pepco, please call us immediately at 202-833-7500.

Plug-in to Savings

Plug-In vehicleWe are offering our customers who are residents of Maryland and have a plug-in vehicle capable of 30 miles of electric driving the opportunity to take part in a new program. We are currently accepting applications for our Demand Management Pilot Program for Plug-in Vehicle Charging. You can save money, receive new equipment and help the environment by choosing renewable energy in this program.

Do you already have an installed Level 2 Charging Station? You can select one of the following program options:

  • A whole house time-of-use rate: This plan applies to your entire house, including your vehicle. If you choose to shift your home energy use to off-peak hours (after 8 p.m.), you can achieve extra savings.
  • A plug-in vehicle rate: You will be supplied with a second meter that will apply only to your vehicle. Should you choose to participate in this plan, you may also purchase renewable or “green” energy.

If you don’t have an installed Level 2 Charging Station, we can help.

  • We will provide and install a Smart Level 2 Charging Station to the first 50 qualified customers who sign up for the program. We will also pay 50% of the charging station’s cost.
  • In addition to the charging station, you will receive a second meter and be registered to receive a plug-in vehicle rate (PIV tariff).
  • You will also have the option to purchase renewable or “green” energy to charge your vehicle.

Learn more or apply by visiting our Plug-In Vehicle Charging Pilot page.

Give the Gift of Energy

goeThe holiday season is almost here! Avoid the shopping frenzy and give your loved one a Gift of Energy instead. It is the simplest way to help a relative, friend, or colleague with their monthly expenses.

Giving a Gift of Energy is no different than making a payment on someone’s account. All you need is the customer’s name and address – not an account number – to purchase the Gift of Energy.

You can purchase a Gift of Energy for a customer at one of our Walk-In Service Centers (listed below), or on our website, where a Gift of Energy contact form is available. Once the form is submitted, a customer care representative will contact you and complete the transaction via telephone. We will also send you a free holiday greeting card that can be used to notify the customer of your generosity or you may keep the gift anonymous.

You can purchase the Gift of Energy at any of the following locations:

Washington, D.C.
701 Ninth Street, NW
Hours: Monday – Friday
8:30 a.m. to 5:15 p.m.

Rockville, MD
201 W. Gude Drive
Hours: Monday, Wednesday & Friday only
10 a.m. to 2 p.m

MLK Business Office, Washington, D.C.
2804 Martin Luther King Jr. Ave SE
Hours: Monday – Friday
9 a.m. to 5 p.m.

Forestville, MD
8300 Marlboro Pike
Hours: Monday, Wednesday & Friday only
10 a.m. to 2 p.m.