Weathering the Storm

Violent storms are more frequent in a changing world, and it is essential to be prepared. For us, that means planning thoroughly before weather threatens, responding quickly when a storm hits, and restoring power as safely and quickly as possible in the event of an outage. Safety is our top priority and we encourage you to review these tips to prepare and stay safe when severe weather strikes.

Storm Kit

Before a Storm

  • Assemble an emergency storm kit that contains items you’ll need in the event of a prolonged power outage:
    • Flashlights and extra batteries
    • Battery-powered radio or TV
    • Land-line phone with cord (cordless phones require electricity)
    • Supply of bottled water (one gallon per person per day)
    • First-aid kit and prescription medications
    • Blankets, bedding or sleeping bags
    • Hand-operated can opener
    • Special medical or infant supplies
    • Variety of hand tools
    • List of emergency phone numbers
  • Develop and practice an emergency plan with everyone in your household
  • Make sure cell phones are charged and download the Pepco Self-Service app ( for your mobile device so you can report outages, get estimated restoration times, access interactive outage maps, and call us through a direct dial link

During a Storm

  • Locate your emergency storm kit
  • Tune in to local news broadcasts
  • Never go near downed wires and always stay clear of working crews
  • Avoid wet and flooded areas as electricity and water are a dangerous combination

If Power Goes Out

  • Report your outage through our mobile app, website, or by calling 1-877-737-2662
  • Unplug or turn off TVs, appliances and most lamps, and leave one lamp switched on so you know when power is restored
  • Keep refrigerator and freezer doors closed
  • Close shades or curtains to keep rooms cooler
  • Be safe around candles and open flames
  • If you are operating a generator, make sure that you follow all safety guidelines

Our Power Restoration Process
Our restoration process begins once the storm has passed and conditions are safe for our professionals. The video below shows the order that we approach systems to help ensure quick and safe restoration of power.

For more helpful tips, download and print our Storm Preparation Handbook.

Important Phone Numbers
Report Power Outages and Downed Wires: 1-877-737-2662
Customer Service: 202-833-7500
Servicio en Español: 202-872-4641
TTY for Hearing Impaired: 202-872-2369

We are prepared for the worst of the predictions

We are continuing to monitor the changing weather forecasts and are prepared for the worst of the predictions.

Mutual assistance personnel from Alabama and Georgia began to arrive yesterday and additional personnel are arriving today to assist with restoration efforts. In addition to our internal crews, we have mobilized 400 mutual assistance personnel and they will be assigned as needed across PHI’s three service territories. We have about 450 overhead line contractors and about 300 tree contractors already working on our system who are prepared for storm restoration work. Our Call Centers are staffed and operational 24 hours a day through this event.

The National Weather Service has issued a Winter Storm Warning for the Washington Metropolitan Area through this evening. Weather forecasts predict snow accumulations from 5 to 10 inches through the Pepco region with wind gusts of up to 35 mph. A Winter Storm Warning means there is also a potential for significant sleet and/or ice. We are preparing for the possibility of widespread outages, and we ask our customers to prepare now as well.

Heavy, wet snow, ice, and high winds can bring tree limbs into contact with power lines to cause power outages. Heavy rain and oversaturated soil can allow trees already weakened by previous storms to fall onto power lines and equipment to cause power outages. Outages can also occur due to drivers skidding into utility poles along wet roads.

Customers are asked to please report any outages and stay away from any down wires. To report outages and/or downed wires, please call 1-877-737-2662, follow the prompts, and please ask for a call back to confirm that power has been restored. Call Centers are staffed and operational 24 hours a day through this event. Outages also may be reported on our website or through our mobile app.

For more information and updates, follow us on Facebook and Twitter at PepcoConnect.