Greetings, I am Felecia Greer, your Customer Advocate at Pepco. I was proud to accept this new role in 2011, when the Office of the Customer Advocate was created to help us better serve our customers.
As the Customer Advocate, my top priority is to listen to you and be your “voice” in the Company. My team and I are focused on engaging customers, hearing their concerns and facilitating resolutions for them, particularly when it seems no one will listen. Trust me, we are always listening! So keep your cards and letters coming and rest assured that they are communicated to the executive leadership at Pepco.
In addition to serving as your advocate at Pepco, I am committed to providing customers with information and education on a wide range of issues affecting our community. If you have questions, or simply want to be educated on energy-related topics such as smart meters, electric choice, conserving electricity, budget billing, My Account, or any other topic, we are a resource available to you or your community group.
For example, we recently met with senior citizens in Prince George’s County and Montgomery County to discuss ways they could reduce their energy use in order to save money. This fall, we are sponsoring Low Income Energy Summits to bring together various community agencies, non-profit organizations and regulatory agencies to discuss issues affecting low- and limited- income customers in our communities and identify ways to help them pay their bills.
I will be posting regular updates of my team’s progress in assisting customers to this blog, and will also write about new and exciting things happening at Pepco. Please continue to check back for more information, or feel free to contact me or a member of my team:
Felecia Greer, Customer Advocate
Clay Anderson, Customer & Community Relations Manager
Rachelle Nigro, Customer & Community Relations Manager
Office of the Customer Advocate
701 9th Street NW
Washington, DC 20068-0001