The Summer Storm Season Is Here

Weather can be unpredictable, but taking a little time to prepare before a storm strikes can help you stay safe and connected to information in the event of severe weather. We encourage you to review this information and take steps to prepare now.

Before a Storm Strikes
Assemble an emergency storm kit with bottled water, nonperishable foods, blankets, flashlights and extra batteries, a first-aid kit and hand tools. Be sure to stock prescriptions, special medical or infant supplies and other essentials. Then develop and practice an emergency plan with everyone in your household.

If you rely on emergency or life-support equipment such as a respirator or kidney dialysis machine, our Emergency Medical Equipment Notification Program (EMENP) can provide advanced notice of severe storms and scheduled outages. Visit pepco.com/EMENP to learn more.

If severe weather is approaching, charge cell phones and mobile devices, protect and unplug electronics and fill your tub if your water supply depends on electricity. Be sure to download our mobile app to help you stay connected to information.

If Power Goes Out

  • Restoring power safely takes time. Follow these steps to minimize the effect of an outage in your home.
  • Unplug or turn off TVs, appliances and lights, keeping one lamp switched on so you know when power has been restored
  • Keep freezer and refrigerator doors closed
  • Close blinds and shades to keep rooms cool
  • Always operate portable generators outside, away from doors and windows so deadly fumes won’t enter your home or garage
  • Drink plenty of water and avoid overheating
  • When conditions are safe, check on elderly or home-bound neighbors who may be vulnerable to heat stress
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Weathering the Storm

Violent storms are more frequent in a changing world, and it is essential to be prepared. For us, that means planning thoroughly before weather threatens, responding quickly when a storm hits, and restoring power as safely and quickly as possible in the event of an outage. Safety is our top priority and we encourage you to review these tips to prepare and stay safe when severe weather strikes.

Storm Kit

Before a Storm

  • Assemble an emergency storm kit that contains items you’ll need in the event of a prolonged power outage:
    • Flashlights and extra batteries
    • Battery-powered radio or TV
    • Land-line phone with cord (cordless phones require electricity)
    • Supply of bottled water (one gallon per person per day)
    • First-aid kit and prescription medications
    • Blankets, bedding or sleeping bags
    • Hand-operated can opener
    • Special medical or infant supplies
    • Variety of hand tools
    • List of emergency phone numbers
  • Develop and practice an emergency plan with everyone in your household
  • Make sure cell phones are charged and download the Pepco Self-Service app (pepco.com/mobileapp) for your mobile device so you can report outages, get estimated restoration times, access interactive outage maps, and call us through a direct dial link

During a Storm

  • Locate your emergency storm kit
  • Tune in to local news broadcasts
  • Never go near downed wires and always stay clear of working crews
  • Avoid wet and flooded areas as electricity and water are a dangerous combination

If Power Goes Out

  • Report your outage through our mobile app, website, or by calling 1-877-737-2662
  • Unplug or turn off TVs, appliances and most lamps, and leave one lamp switched on so you know when power is restored
  • Keep refrigerator and freezer doors closed
  • Close shades or curtains to keep rooms cooler
  • Be safe around candles and open flames
  • If you are operating a generator, make sure that you follow all safety guidelines

Our Power Restoration Process
Our restoration process begins once the storm has passed and conditions are safe for our professionals. The video below shows the order that we approach systems to help ensure quick and safe restoration of power.

For more helpful tips, download and print our Storm Preparation Handbook.

Important Phone Numbers
Report Power Outages and Downed Wires: 1-877-737-2662
Customer Service: 202-833-7500
Servicio en Español: 202-872-4641
TTY for Hearing Impaired: 202-872-2369