We are prepared for possibility of continued snow, ice and gusty winds

We have mobilized more than 1,600 employees and contractors including field crews, call center representatives and support staff prepared to meet our customers’ needs during this winter storm. Although weather conditions have not been as severe as some forecasts, we are prepared to respond to outages, and customers should expect the possibility of outages through the night.

Our parent company, Pepco Holdings Inc., has received commitments for more than 400 mutual assistance personnel from as far away as Alabama, some of whom started arriving Tuesday to assist with the power restoration effort throughout our Mid-Atlantic service territory.

After a severe storm, we will restore power by targeting wires serving critical infrastructure, such as hospitals, fire stations, and police stations, as well as those serving the greatest number of customers. It is important that customers report their outage and request a call back to verify their power has been restored.

Customers are asked to please call in any outages and stay away from any down wires.​ To report outages and/or downed wires, please call 1-877-737-2662. For more information and updates, follow us on Facebook and Twitter at PepcoConnect, and download our mobile app at www.pepco.com/mobileapp.

We are prepared for the worst of the predictions

We are continuing to monitor the changing weather forecasts and are prepared for the worst of the predictions.

Mutual assistance personnel from Alabama and Georgia began to arrive yesterday and additional personnel are arriving today to assist with restoration efforts. In addition to our internal crews, we have mobilized 400 mutual assistance personnel and they will be assigned as needed across PHI’s three service territories. We have about 450 overhead line contractors and about 300 tree contractors already working on our system who are prepared for storm restoration work. Our Call Centers are staffed and operational 24 hours a day through this event.

The National Weather Service has issued a Winter Storm Warning for the Washington Metropolitan Area through this evening. Weather forecasts predict snow accumulations from 5 to 10 inches through the Pepco region with wind gusts of up to 35 mph. A Winter Storm Warning means there is also a potential for significant sleet and/or ice. We are preparing for the possibility of widespread outages, and we ask our customers to prepare now as well.

Heavy, wet snow, ice, and high winds can bring tree limbs into contact with power lines to cause power outages. Heavy rain and oversaturated soil can allow trees already weakened by previous storms to fall onto power lines and equipment to cause power outages. Outages can also occur due to drivers skidding into utility poles along wet roads.

Customers are asked to please report any outages and stay away from any down wires. To report outages and/or downed wires, please call 1-877-737-2662, follow the prompts, and please ask for a call back to confirm that power has been restored. Call Centers are staffed and operational 24 hours a day through this event. Outages also may be reported on our website or through our mobile app.

For more information and updates, follow us on Facebook and Twitter at PepcoConnect.

We Are Closely Monitoring an Approaching Winter Storm

We are closely monitoring an approaching winter storm. The National Weather Service has issued a Winter Storm Watch for the Washington Metropolitan Area from Tuesday evening to Wednesday evening. Weather forecasts are still changing, but some predict snow accumulations of more than a foot of snow through the Pepco region with up to 17 inches predicted in some locations in Montgomery County. We also expect wind gusts of up to 35 mph. A Winter Storm Watch means there is also a potential for significant sleet and/or ice. We are preparing for the worst of the forecasts.

Heavy, wet snow; ice; and high winds can bring tree limbs into contact with power lines to cause power outages. Heavy rain and oversaturated soil can allow trees already weakened by previous storms to fall onto power lines and equipment to cause power outages. Outages can also occur due to drivers skidding into utility poles along wet roads.

We will have extra line and tree crews available, and the Call Center will be staffed overnight. In addition to internal crews, we have more than 450 overhead line contractors already working on the system available if needed. Pepco Holdings Inc. (PHI), parent company for Pepco, is also asking for more contractor support and has asked for 250 mutual assistance crews from other utilities. We also have almost 300 tree contractors already working on our system.

Customers are asked to please call in any outages and stay away from any down wires. To report outages and/or downed wires, please call 1-877-737-2662, follow the prompts, and please ask for a call back to confirm that power has been restored. Outages also may be reported on our website or through our mobile app.

Preparing for winter storms

Winter storms can bring high winds, snow, sleet, ice and even a combination of precipitation. Heavy snow and ice can cause outages by bringing trees and branches down on power lines, while ice and sleet create slick road conditions that can cause vehicle accidents that damage poles and other electrical equipment.

We closely monitor the weather and mobilize work crews before a storm hits to ensure that we respond as quickly and safely as possible should storm damage occur. Safety is our top priority, and we encourage you to review these tips and precautions to prepare for the worst of winter weather.

Before a Storm Strikes

• Develop and practice an emergency plan with everyone in your household.
• Assemble an emergency storm kit containing bottled water, non-perishable foods, blankets, flashlights and fresh batteries, first-aid kit and prescription medications, special medical or infant supplies, tools and other essential items.
• Purchase a battery-powered carbon monoxide detector for your home if you plan to use an alternative source of heat.
• Fill your bathtub with water if your water supply depends on electricity.
• Make sure cell phones are charged.
•  Protect and unplug electronic equipment.
• Ensure your contact information is up to date with Pepco (have your account number available, call 202-835-1007 and say “update phone number”).
•  Download the Pepco Self-Service app  on your mobile device so you can access outage maps, get restoration estimates, report outages and call us through a direct dial link should the power go out.

If Power Goes Out

• If possible, gather in a central room that has an alternative source of heat such as a fireplace or wood stove.
• Keep freezer and refrigerator doors shut.
•  Open window shades to let the sun warm rooms during the day; close the shades at night to keep warmth in.
• Dress in loose layers for warmth and flexibility.
• If the indoor temperature drops to 55 degrees Fahrenheit or below, open your faucets slightly so they constantly drip to prevent pipes from freezing.
• When conditions are safe, check on elderly or home-bound neighbors.

Heating Without Power

• If using a portable generator during a power outage, always operate it outside, away from doors and windows to prevent deadly carbon monoxide fumes from entering the home.
• Don’t use a gas range for heating a room or use charcoal to heat or cook indoors.
• Keep children and pets away from any open flames.
•  Use a carbon monoxide detector to keep you and your family safe. Carbon monoxide is colorless and odorless.

Snow Safety

When snow piles up, it’s important to keep areas outside your home clear.

• Clear snow from access areas to your home and make sure to clear snow accumulation from appliance vents and heat pumps outside your home to ensure they can operate safely.
• Remember to take breaks while clearing snow and avoid over exerting yourself.

Please remember to report outages and downed wires by calling 1-877-737-2662, using the mobile app or by visiting Pepco.com. You can also follow us on Twitter and Facebook to get tips on preparing for emergencies and updates on our restoration efforts.