Beware of New Scam Variation

Phone-Land-Line-150x150We’ve been alerted to a scam variation that primarily threatens to shut off electric service to customers because of false overdue bills. As in previous cases, like the “Green Dot Scam,” a person warns customers their electric service account is delinquent and will be shut off for non-payment unless immediate payment is made. A “Green Dot” prepaid money card is the scammers’ payment of choice because they can immediately collect the money, and the cards are not traceable.

The new reported twist involves criminals impersonating utility workers and appearing in person at a site with false credentials while the intended target simultaneously receives a phone call allegedly from the utility company.

The latest information from law enforcement is that the call looks real because the scam uses a spoofed Pepco phone number that may appear legitimate. The person calling also provides a reply phone number that directs customers to a phony automated Pepco answering service.

We want our customers to know that Pepco would never threaten to disconnect service without first offering multiple payment options. We do not endorse a specific form of payment to address past-due accounts, and our automated calls do not include a specific dollar amount for security reasons. If you have any doubt about the validity of a person who claims to represent Pepco, they should call our Customer Care line immediately at 202-833-7500.

We actively work with authorities to protect our customers. We strongly encourage not providing personal protected information.  We advise customers to report any suspicious activity to local authorities, including the District of Columbia Office of the Attorney General and the Maryland Attorney General, Consumer Protection Division.

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We’re Showcasing the Latest Electric Cars

Copy of _DSC0075aOur WaterShed Sustainability Center will showcase the latest electric vehicles (EV) from BMW, Tesla and Ford Motor Company this Saturday from noon to 4 p.m. and show customers the benefits of electric powered vehicles. The event kicks-off National Electric Drive Week in partnership with the Electric Vehicle Association of Greater Washington, D.C., whose members will attend with their various models of electric vehicles.

National Drive Electric Week, which runs from Sept. 12 through Sept. 20, is a nationwide celebration to heighten awareness of today’s widespread availability of plug-in vehicles.  It highlights the benefits of all-electric and plug-in hybrid-electric cars, trucks, motorcycles and more.

The WaterShed Sustainability Center is located at the company’s Rockville Service Center, 201 West Gude Drive, Rockville, Maryland. It is a living classroom and laboratory for sustainable energy that features multiple electric vehicle charging ports and other hands-on, interactive displays.

WaterShed is a natural focal point for having a discussion and educating the community about the benefits of sustainable water practices and sustainable energy technologies such as solar energy and electric vehicles.

We encourage customers to visit our Sustainability Center to see comfortable, sustainable and energy-efficient practices at work. If you plan to bring a large group, we ask that you contact Scott Tjaden at WaterShed@pepco.com prior to your visit.

Pepco Prepared for 2015 Atlantic Hurricane Season

MobileBlogWe have made preparations for the 2015 hurricane season and remind customers to prepare for the possibility of damaging severe storms that could hit the region any time between now and Nov. 30. The National Oceanographic and Atmospheric Administration (NOAA) says the 2015 Atlantic hurricane season activity will likely be below normal but warns that coastal areas could see storms. For the six-month hurricane season, which began June 1, NOAA predicts a 70 percent likelihood of six to 11 named storms with winds of 39 mph or higher. Three to six of those storms could become hurricanes with winds of 74 mph or higher, including two major hurricanes with winds of 111 mph or higher.

“Pepco continues to invest in enhancing the reliability of our electric system with a focus on fewer and shorter outages, but customers should always take steps to be ready for emergencies,” said Donna Cooper, Pepco region president. “Our storm readiness includes implementing a more efficient process to better manage crews, providing more accurate restoration times by area and improving communication with all customers.”
Storm readiness is also a year-round job for NOAA, which is responsible for tracking weather systems and providing the public with data, including hazardous weather alerts through the National Weather Service.

“Whether there’s one hurricane in the Atlantic or 25, it’s all a matter of whether a storm strikes our area,” said Chris Strong, National Weather Service warning coordination meteorologist. “We need to be ready for four threats: flooding rains, tornadoes, extreme high tides and wind damage.”

Pepco’s overall 2015 storm readiness includes:

  • Advanced metering technology that limits the amount of times it is necessary to send a truck with a crew to inspect an individual customer’s service. Pepco’s control center is now able to view metered service remotely, which reduces our carbon footprint and reaches larger known outages sooner.
  • 150 permanent line personnel and 250 contract line personnel on the system and ready to respond to emergencies.
  • A continuously updated free mobile app with interactive outage maps and more accurate restoration estimates to provide a convenient way for customers to get more information and reach us in the event of an outage. Our mobile app is available at http://www.pepco.com/mobileapp.
  • An enhanced website outage map that provides more detailed views of outage situations and improved methods of providing estimated times of restoration.
    Since 2010, nearly 8,200 miles of trees trimmed to enhance the reliability of Pepco’s system.
  • Some immediate tips to help customers to prepare are:
    • Assemble an emergency storm kit, including:

 o   Battery-powered radio or television

 o   Flashlight

 o   First-aid kit

 o   Battery-powered or windup clock

 o   Extra batteries

 o   Special needs items, such as an insulated cooler

 o   A list of important and emergency phone numbers

  • For people using life-support equipment that requires electricity to operate, please identify a location with emergency power capabilities and make plans to go there.
  • Keep at least a three-day supply per person of non-perishable foods and bottled water, as well as a hand-operated can opener.
  • Have a telephone with a cord or a cell phone to use as a backup. Cordless telephones require electricity to operate and won’t work if there is an outage.
  • Protect electronic equipment. Unplug sensitive electronics or plug computers and other sensitive equipment into surge suppressors and consider an uninterruptible power supply for temporary battery backup power.
  • Turn off power to flood-prone basement appliances if it is safe to do so. However, if using an electrically operated sump pump, the customer should not turn off the power.
  • Have adequate prescription medicines or infant supplies on hand.
  • Tune to local news broadcasts for the latest weather and emergency information and follow the advice of their local emergency management officials.

If using a personal generator, please take all recommended precautions, including:

  • Never use a generator indoors or in an attached garage. A portable generator is an internal combustion engine that exhausts a deadly gas called carbon monoxide or CO. Be sure to place the generator outside where exhaust fumes will not enter into enclosed spaces.
  • Don’t connect your generator directly to your home’s wiring. If a generator is plugged into the electrical circuits of a home, it can back feed power into the utility company lines, which can injure or kill utility workers fixing downed power lines. It also can cause downed lines to re-energize.

Weathering the Storm

Violent storms are more frequent in a changing world, and it is essential to be prepared. For us, that means planning thoroughly before weather threatens, responding quickly when a storm hits, and restoring power as safely and quickly as possible in the event of an outage. Safety is our top priority and we encourage you to review these tips to prepare and stay safe when severe weather strikes.

Storm Kit

Before a Storm

  • Assemble an emergency storm kit that contains items you’ll need in the event of a prolonged power outage:
    • Flashlights and extra batteries
    • Battery-powered radio or TV
    • Land-line phone with cord (cordless phones require electricity)
    • Supply of bottled water (one gallon per person per day)
    • First-aid kit and prescription medications
    • Blankets, bedding or sleeping bags
    • Hand-operated can opener
    • Special medical or infant supplies
    • Variety of hand tools
    • List of emergency phone numbers
  • Develop and practice an emergency plan with everyone in your household
  • Make sure cell phones are charged and download the Pepco Self-Service app (pepco.com/mobileapp) for your mobile device so you can report outages, get estimated restoration times, access interactive outage maps, and call us through a direct dial link

During a Storm

  • Locate your emergency storm kit
  • Tune in to local news broadcasts
  • Never go near downed wires and always stay clear of working crews
  • Avoid wet and flooded areas as electricity and water are a dangerous combination

If Power Goes Out

  • Report your outage through our mobile app, website, or by calling 1-877-737-2662
  • Unplug or turn off TVs, appliances and most lamps, and leave one lamp switched on so you know when power is restored
  • Keep refrigerator and freezer doors closed
  • Close shades or curtains to keep rooms cooler
  • Be safe around candles and open flames
  • If you are operating a generator, make sure that you follow all safety guidelines

Our Power Restoration Process
Our restoration process begins once the storm has passed and conditions are safe for our professionals. The video below shows the order that we approach systems to help ensure quick and safe restoration of power.

For more helpful tips, download and print our Storm Preparation Handbook.

Important Phone Numbers
Report Power Outages and Downed Wires: 1-877-737-2662
Customer Service: 202-833-7500
Servicio en Español: 202-872-4641
TTY for Hearing Impaired: 202-872-2369

We are prepared for possibility of continued snow, ice and gusty winds

We have mobilized more than 1,600 employees and contractors including field crews, call center representatives and support staff prepared to meet our customers’ needs during this winter storm. Although weather conditions have not been as severe as some forecasts, we are prepared to respond to outages, and customers should expect the possibility of outages through the night.

Our parent company, Pepco Holdings Inc., has received commitments for more than 400 mutual assistance personnel from as far away as Alabama, some of whom started arriving Tuesday to assist with the power restoration effort throughout our Mid-Atlantic service territory.

After a severe storm, we will restore power by targeting wires serving critical infrastructure, such as hospitals, fire stations, and police stations, as well as those serving the greatest number of customers. It is important that customers report their outage and request a call back to verify their power has been restored.

Customers are asked to please call in any outages and stay away from any down wires.​ To report outages and/or downed wires, please call 1-877-737-2662. For more information and updates, follow us on Facebook and Twitter at PepcoConnect, and download our mobile app at www.pepco.com/mobileapp.

We are prepared for the worst of the predictions

We are continuing to monitor the changing weather forecasts and are prepared for the worst of the predictions.

Mutual assistance personnel from Alabama and Georgia began to arrive yesterday and additional personnel are arriving today to assist with restoration efforts. In addition to our internal crews, we have mobilized 400 mutual assistance personnel and they will be assigned as needed across PHI’s three service territories. We have about 450 overhead line contractors and about 300 tree contractors already working on our system who are prepared for storm restoration work. Our Call Centers are staffed and operational 24 hours a day through this event.

The National Weather Service has issued a Winter Storm Warning for the Washington Metropolitan Area through this evening. Weather forecasts predict snow accumulations from 5 to 10 inches through the Pepco region with wind gusts of up to 35 mph. A Winter Storm Warning means there is also a potential for significant sleet and/or ice. We are preparing for the possibility of widespread outages, and we ask our customers to prepare now as well.

Heavy, wet snow, ice, and high winds can bring tree limbs into contact with power lines to cause power outages. Heavy rain and oversaturated soil can allow trees already weakened by previous storms to fall onto power lines and equipment to cause power outages. Outages can also occur due to drivers skidding into utility poles along wet roads.

Customers are asked to please report any outages and stay away from any down wires. To report outages and/or downed wires, please call 1-877-737-2662, follow the prompts, and please ask for a call back to confirm that power has been restored. Call Centers are staffed and operational 24 hours a day through this event. Outages also may be reported on our website or through our mobile app.

For more information and updates, follow us on Facebook and Twitter at PepcoConnect.

Mutual Assistance Crews Arriving Ahead of Storm

We are closely monitoring the changing forecasts and preparing for the worst of the predictions. Mutual assistance crews from Alabama and Georgia have begun to arrive.  We have requested over 300 mutual assistance crews for the storm restoration effort.

We have more than 450 overhead line contractors already working on the system and available, along with over 300 tree contractor crews actively performing reliability enhancement tree trimming work, in addition to preparing for restoration work.

The National Weather Service has issued a Winter Storm Watch for the Washington Metropolitan Area from Tuesday evening to Wednesday evening. Weather forecasts are still changing, but some predict snow accumulations of about a foot through the Pepco region with wind gusts of up to 35 mph. A Winter Storm Watch means there is also a potential for significant sleet and/or ice.

Heavy, wet snow, ice, and high winds can bring tree limbs into contact with power lines to cause power outages. Heavy rain and oversaturated soil can cause trees already weakened by previous storms to fall onto power lines and equipment to cause power outages. Outages can also occur due to drivers skidding into utility poles along wet roads.

Customers are asked to please report any outages and stay away from any down wires. To report outages and/or downed wires, please call 1-877-737-2662, follow the prompts, and please ask for a call back to confirm that power has been restored. Call Centers are staffed and operational 24 hours a day through this event. Outages also may be reported through our website or through our mobile app.

For more information and updates, follow us on Facebook and Twitter and download our mobile app.