Continuing to Improve Reliability

Copy of _DSC0019a_ReliabilityOur customers are continuing to see fewer and shorter outages, thanks to the reliability work we’re doing. From 2011 to 2012, outages on feeders that Pepco worked on as part of our Reliability Enhancement Plan decreased by 39 percent and those outages that did occur were 42 percent shorter.

Between September 2010 and January 2013, we:

  • Trimmed more than 4,850 miles of trees along power lines in Maryland and about 850 miles in the District of Columbia. We plan to trim another 1,225 miles in Maryland and the District between now and the end of the year.
  • Renewed or replaced more than 650 miles of neighborhood underground electric cable in Maryland and 58 miles in the District, with plans to do the same for another 200 miles between now and the end of the year.
  • Improved the service of feeder lines that bring power into neighborhoods with the poorest reliability by upgrading more than 115 distribution feeders in Maryland, 66 feeders in the District of Columbia. We plan to complete work on about 100 more this year in the region.

Since we began our reliability work in September 2010, we also have:

  • Doubled the number of Customer Care representatives who take calls and more than doubled the number of phone lines.
  • Made arrangements to use outside customer service help during major outages.
  • Retrained all Customer Care representatives and additional help.

We are upgrading our system to make sure we can provide safe and reliable service for our customers day to day and during storms, and our work continues.

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Mutual Assistance Crews Arriving Ahead of Storm

We are closely monitoring the changing forecasts and preparing for the worst of the predictions. Mutual assistance crews from Alabama and Georgia have begun to arrive.  We have requested over 300 mutual assistance crews for the storm restoration effort.

We have more than 450 overhead line contractors already working on the system and available, along with over 300 tree contractor crews actively performing reliability enhancement tree trimming work, in addition to preparing for restoration work.

The National Weather Service has issued a Winter Storm Watch for the Washington Metropolitan Area from Tuesday evening to Wednesday evening. Weather forecasts are still changing, but some predict snow accumulations of about a foot through the Pepco region with wind gusts of up to 35 mph. A Winter Storm Watch means there is also a potential for significant sleet and/or ice.

Heavy, wet snow, ice, and high winds can bring tree limbs into contact with power lines to cause power outages. Heavy rain and oversaturated soil can cause trees already weakened by previous storms to fall onto power lines and equipment to cause power outages. Outages can also occur due to drivers skidding into utility poles along wet roads.

Customers are asked to please report any outages and stay away from any down wires. To report outages and/or downed wires, please call 1-877-737-2662, follow the prompts, and please ask for a call back to confirm that power has been restored. Call Centers are staffed and operational 24 hours a day through this event. Outages also may be reported through our website or through our mobile app.

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