Powering a Sustainable Future

PepcoWe are committed to providing safe, reliable services that are energy efficient. Our business strategy features a strong commitment to enhancing sustainability efforts in the economy, environment, workforce and community.

To highlight our successes and challenges in advancing our sustainability strategy over the past year, our parent company, Pepco Holdings Inc. (PHI), released its 2013 Sustainability and Corporate Citizenship Report. Improving reliability ultimately results in a better customer experience – and the past two years were the best in PHI’s reporting history for reliability performance.

We encourage you to learn more about our sustainability efforts outlined in our full 2013 Sustainability and Corporate Citizenship Report.  Below are a few highlights:

Economic Sustainability. We’re currently making investments that will positively impact our regional economy and overall customer experience. We continue to foster programs that support energy efficiency, and educate our customers about ways to conserve. Through our voluntary Energy Wise Rewards program, customers can save money and energy by using web programmable thermostats or outdoor switches to cycle central air conditioning compressors during peak usage hours.

Environmental Sustainability. The number of PHI’s business and residential customers who produce their own energy through generators, solar panels or wind has steadily increased. Additionally to support environmental reliability, we continue to be proactive in our recycling efforts. In 2013 PHI reduced, reused or recycled more than 88,000 tons of waste materials.

Sustaining our Workforce. Safety is our primary core value, and we are happy to report the lowest number of recordable injuries and preventable motor vehicle accidents in PHI’s history in 2013. This year, we also created our “Energize Results” initiative – encouraging employees to contribute to a culture of accountability, trust and teamwork.

Sustaining our Communities. We continue to place a high value on volunteerism and corporate giving. Overall, PHI and its employees volunteered more than 5,200 hours and donated roughly $4.7 million to more than 920 charities and non-profit organizations in our regions this year.

Our 2013 Sustainability and Corporate Citizenship Report summarizes our progress between January 1, 2013 and December 31, 2013 using the Global Reporting Initiative (GRI) sustainability reporting guidelines.

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Celebrate the Holidays at Zoolights

Celebrate the holiday season with us at ZooLights at the National Zoo. ZooLights is open from 5 to 9 p.m. every night through January 1 (closed on Christmas Eve, Christmas Day and New Year’s Eve).

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Board the National Zoo Choo-Choo train and see thousands of environmentally friendly lights illuminating trees, walkways, buildings and animated animal silhouettes while sipping on some hot chocolate. Tube down the 150-foot track on the Lion-Tiger Hill or ride the solar powered Conservation Carousel. You can also visit your favorite nocturnal animals – the Small Mammal House, Great Ape House, Reptile Discovery Center, and Think Tank are all open to the public.

For more information, visit the Friends of the National Zoo website.

Give the Gift of Energy

goeThe holiday season is almost here! Avoid the shopping frenzy and give your loved one a Gift of Energy instead. It is the simplest way to help a relative, friend, or colleague with their monthly expenses.

Giving a Gift of Energy is no different than making a payment on someone’s account. All you need is the customer’s name and address – not an account number – to purchase the Gift of Energy.

You can purchase a Gift of Energy for a customer at one of our Walk-In Service Centers (listed below), or on our website, where a Gift of Energy contact form is available. Once the form is submitted, a customer care representative will contact you and complete the transaction via telephone. We will also send you a free holiday greeting card that can be used to notify the customer of your generosity or you may keep the gift anonymous.

You can purchase the Gift of Energy at any of the following locations:

Washington, D.C.
701 Ninth Street, NW
Hours: Monday – Friday
8:30 a.m. to 5:15 p.m.

Rockville, MD
201 W. Gude Drive
Hours: Monday, Wednesday & Friday only
10 a.m. to 2 p.m

MLK Business Office, Washington, D.C.
2804 Martin Luther King Jr. Ave SE
Hours: Monday – Friday
9 a.m. to 5 p.m.

Forestville, MD
8300 Marlboro Pike
Hours: Monday, Wednesday & Friday only
10 a.m. to 2 p.m.

2012 Corporate Social Responsibility Report Highlights

2012_CSR Cover PhotoWe’re dedicated to providing safe, reliable and affordable electricity to our customers, but our job goes well beyond providing power. We have a strong history of philanthropy and civic engagement in the District of Columbia and Maryland.  In the end, we are residents, too, and we benefit along with the larger community when we make the effort to make a positive difference in the lives of others.

Our annual Corporate Social Responsibility (CSR) Report gives us an opportunity to share with you the many activities and charitable giving campaigns that have taken place over the year. In 2012, we supported a wide variety of cultural, educational, environmental, health and business initiatives dedicated to improving the quality of life for all citizens. Our employees led the way by contributing more than 3,000 hours of volunteerism throughout our service territory, and we couldn’t be more proud of their efforts to engage with and advance the communities we serve. At the same time, nearly 350 local and regional organizations received corporate contributions from Pepco and our parent company, PHI, totaling more than $3 million.

If you have followed our reliability enhancement activities, you’ve often heard me say in commercials that our work continues. So, too, will our commitment to serving our customers through corporate social responsibility and philanthropy. I hope you enjoy reading our 2012 CSR Report and that you continue to partner with us to support the communities we serve.

Sincerely,

Thomas H. Graham
President
Pepco Region

Low Income Energy Summit Update

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Pepco recently hosted more than 180 social service agency representatives from Delaware and Maryland for its annual Low Income Energy Summit in Dover, Delaware.

The Summit gave service providers valuable information to better assist low- to moderate-income utility customers, many of whom have difficulty paying their energy bills.

U.S. Senator Christopher Coons of Delaware provided opening remarks and welcomed the participants to Dover. Maryland Public Service Commission Chairman Douglas Nazarian, Delaware Public Service Commission Ombudsman Matthew Hartigan and District of Columbia Public Service Commission Member Linda Jordan participated in a very informative regulatory panel.

Closing the day in Dover was Kenneth Parker, Sr. Vice President, Government Affairs & Corporate Citizenship, who told his personal story of growing up in a household that relied heavily on community support and the outreach of social service providers. “I know what you do. I benefited from what you do. You invest in people like me, and I thank you from the bottom of my heart,” Ken said.

It is important for us to take the time out to assemble our community and agency partners under one roof to educate them on Pepco programs and services. Summit discussions included several exhibitors and plenary sessions on emergency preparedness, storm response, social media and diversity.

As Customer Advocate, my job is to communicate your concerns and ideas to the Company. If you would like your voice to be heard, please contact me at customeradvocate@pepco.com.

Felecia Greer
Customer Advocate