Get Free Energy-Saving Trees

Tree Planting2Pepco and the Arbor Day Foundation are offering free trees to help you conserve energy. Trees are available on a first-come, first-serve basis from March 20 through June 6, while supplies last. Distribution is limited to two, 2-to-4 foot trees per customer. To get your free trees, visit www.arborday.org/Pepco today.

Properly planted trees help reduce energy use through summer shading and by slowing winter winds. As your trees grow, they will have the potential to lower energy bills by 15 to 30 percent.

To help you plant your tree in the right place, the Arbor Day Foundation offers you an online mapping tool that will:

  • Map your house
  • Show you the right trees for your area
  • Locate the best place to plant them
  • Calculate how much you can expect to save

To learn more about this program, please visit www.arborday.org/pepco.

Be Aware of Scams

We want to alert our residential and commercial customers to several scams taking place in our area.

Fake Invoices

Some scammers, posing as third-party energy suppliers, are sending fake utility bills via email to customers, asking them to click on an enclosed link. It is suspected that, by clicking the link, your computer could become infected with a virus or malware.

For your protection, we ask that you pay your utility bill by going to our website, mailing us the hard copy of the remittance portion of your invoice or visiting one of our Customer Courtesy Centers. Do not open any email asking for payment unless it was sent by us or your respective third-party energy supplier.

Reloadable Debit Cards

Scammers are also contacting customers and telling them that their electric service will be shut off for non-payment unless they purchase a reloadable debit card (Green Dot MoneyPak or Vanilla card).

Victims are instructed to call a phone number and provide the card’s account number and unique serial number. Once the scammer obtains the card’s identifying information, the value is stolen.

Commercial customers are also being told to use the same method of payment to have a new meter installed. The caller claims that the state has mandated these meter changes. This is not true.

Always Use Caution

Many utility companies, including Pepco, contact customers in person or via phone for various reasons. If someone claims to represent our company or another entity, it is important that you verify the employee’s identification—especially if they are requesting immediate payment. When addressing past due accounts, we always offer multiple payment options.

Our employees always carry an official company identification card. If proper identification cannot be produced when asked, you should notify the police or the company with whom the individual claims to be associated. Similarly, if someone calls claiming to represent a company, ask them to verify their identity and affiliation.

If you have any doubt about the validity of a person claiming to represent Pepco, please call us immediately at 202-833-7500.

Reliability work in Columbia Heights

We are continuing our reliability work in Columbia Heights due to recent service issues. We understand the frustration customers have with outages and have already started implementing a plan to fix the issues. We anticipate this work will be completed by the end of June if we have good weather and normal system conditions.

Infrastructure enhancements in this area include:

Completed Work

  • Installed 500 feet of new primary underground cable along Park Road near 11th Street
  • Used smart meter technology to review overload trends which helped us identify transformers to upgrade in two locations

Work in Progress

  • Replacing underground cable on 14th Street between Columbia Road and Monroe Street, NW
  • Expanding a manhole and installing new conduit near Park Road and Holmead Place, NW

Work Starting Soon

  • Replacing underground cable on Park Road between Holmead Place and 14th Street, NW
  • Installing 15-20 feet of conduit on 14th Street near Park Road, NW
  • Installing 350-400 feet of conduit on Park Road east of 14th Street, NW
  • Replacing cable on Park Road between 14th and 11th streets, NW
  • Increasing the capacity of a transformer on Park Rd NW
  • Increasing the capacity of a transformer near Park Road and Holmead Place, NW
  • Replacing a switch at 14th Street and Park Road, NW

We will continue to work with the business community and local representatives in Columbia Heights to coordinate the scheduling of any service interruptions that are necessary to safely complete this work. We may be required to reschedule if we encounter severe weather or cold temperatures. Customers that are affected by this work will be notified.

We remain committed to improving reliability as quickly as possible for our Columbia Heights customers.

Plug-in to Savings

Plug-In vehicleWe are offering our customers who are residents of Maryland and have a plug-in vehicle capable of 30 miles of electric driving the opportunity to take part in a new program. We are currently accepting applications for our Demand Management Pilot Program for Plug-in Vehicle Charging. You can save money, receive new equipment and help the environment by choosing renewable energy in this program.

Do you already have an installed Level 2 Charging Station? You can select one of the following program options:

  • A whole house time-of-use rate: This plan applies to your entire house, including your vehicle. If you choose to shift your home energy use to off-peak hours (after 8 p.m.), you can achieve extra savings.
  • A plug-in vehicle rate: You will be supplied with a second meter that will apply only to your vehicle. Should you choose to participate in this plan, you may also purchase renewable or “green” energy.

If you don’t have an installed Level 2 Charging Station, we can help.

  • We will provide and install a Smart Level 2 Charging Station to the first 50 qualified customers who sign up for the program. We will also pay 50% of the charging station’s cost.
  • In addition to the charging station, you will receive a second meter and be registered to receive a plug-in vehicle rate (PIV tariff).
  • You will also have the option to purchase renewable or “green” energy to charge your vehicle.

Learn more or apply by visiting our Plug-In Vehicle Charging Pilot page.

Preparing for Winter Storms

Use these helpful tips to be ready when severe weather strikes in winter.

  • Pepco_DSC0090aAssemble an emergency storm kit containing bottled water, non-perishable foods, blankets, flashlights and extra batteries, first-aid kit and prescription medications, special medical or infant supplies, hand tools and other essential items
  • If using a portable generator, always operate it outside and away from doors and windows to prevent deadly carbon monoxide fumes from entering the home
  • Purchase a battery-powered carbon monoxide detector for your home if you plan to use an alternative source of heat – carbon monoxide is not only colorless and odorless, it is deadly
  • Clear snow away from appliance vents located outside your home so your heater, clothes dryer and other appliances will continue to operate safely
  • If your home has a heat pump, clear it of snow to make sure air can circulate properly
  • Remember to take breaks while clearing snow and avoid over exerting yourself
  • When conditions are safe, check on elderly or home-bound neighbors
  • Ensure your contact information is up to date (Have your account number available, call 202-833-7500 and say “update phone number”)

For more safety tips, download and print our Storm Preparation Handbook. Please remember to report outages and downed wires by calling 1-877-737-2662, using the mobile app or by visiting our website.

Tips for Conserving Electricity

Demand for electricity is expected to increase as the extremely cold weather lingers for the next several days. Customers are encouraged to conserve electricity, if health permits – especially from 3 p.m. to 7 p.m.

Customers can take these simple electricity conservation steps:

  • Set thermostats lower than usual, if health permits.
  • Turn off electric lights and appliances that you do not need or are not using.
  • Gather in a central room where you have alternative heat. At night, cover windows with drapes or blankets to minimize heat loss. During the day, open blinds to let sun warm the space.
  • Keep draperies and shades open during the day to let the sunshine in; close them at night.
  • Turn off and unplug non-essential lights and appliances.

You can also view our Helpful Ways to Save brochure for more conservation tips.