Spring into Outdoor Chores Safely

OutdorChoreWarm weather is here and so are outdoor chores such as gutter cleaning and landscaping. In celebration of National Electrical Safety Month, here are a few safety tips before you get started:

  • Use a fiber glass or wooden ladder and maintain at least a 10-foot clearance when working near power lines
  • Carry long or tall items such as ladders, scaffolding or tree sawsparallel to the ground to avoid contact with overhead wires
  • Never touch a power line with any part of your body
  • Wear goggles, gloves and enclosed footwear when handling electric or battery-operated tools

Visit our Safety Center page for more tips.

10 Electrical Safety Tips for Children

May is National Electrical Safety Month, so we would like to remind you how important it is to follow safety precautions and educate children about the dangers of misusing electricity and electrical devices. Here are a few safety tips for you and your children to always keep in mind:

1. Place safety covers over unused electric outlets to make sure your child does not stick their finger (or any other object) into the outlet

2. Do not let your child touch wires lying on the ground, or inside the house.

3. Keep balloons, kites and other toys away from overhead lines

4. Make sure your kite is made of wood, plastic or paper – never metal, foil or wire

5. Keep electric appliances at least 10 feet away from swimming pools

6. Never touch anything electrical with wet hands

7. Never unplug an appliance by pulling the cord

8. Never play around substations, utility towers or pad-mounted transformers (green metal boxes) or where “Danger: High Voltage” signs are posted

9. Never use electric appliances during a bath or shower, when standing near a sink or when standing in water

10. Never pour water on an electrical fire. If the home does not have an appropriate extinguisher (class A,B,C), use flour or baking soda

Visit our Safety Center page for more safety tips.

2012 Corporate Social Responsibility Report Highlights

2012_CSR Cover PhotoWe’re dedicated to providing safe, reliable and affordable electricity to our customers, but our job goes well beyond providing power. We have a strong history of philanthropy and civic engagement in the District of Columbia and Maryland.  In the end, we are residents, too, and we benefit along with the larger community when we make the effort to make a positive difference in the lives of others.

Our annual Corporate Social Responsibility (CSR) Report gives us an opportunity to share with you the many activities and charitable giving campaigns that have taken place over the year. In 2012, we supported a wide variety of cultural, educational, environmental, health and business initiatives dedicated to improving the quality of life for all citizens. Our employees led the way by contributing more than 3,000 hours of volunteerism throughout our service territory, and we couldn’t be more proud of their efforts to engage with and advance the communities we serve. At the same time, nearly 350 local and regional organizations received corporate contributions from Pepco and our parent company, PHI, totaling more than $3 million.

If you have followed our reliability enhancement activities, you’ve often heard me say in commercials that our work continues. So, too, will our commitment to serving our customers through corporate social responsibility and philanthropy. I hope you enjoy reading our 2012 CSR Report and that you continue to partner with us to support the communities we serve.

Sincerely,

Thomas H. Graham
President
Pepco Region

Learn About Our Emergency Medical Equipment Notification Program

At Pepco, we recognize that some of our customers rely on life-support equipment that requires electricity to operate.  We encourage these customers to sign up for our Emergency Medical Equipment Notification Program (EMENP). The program provides advance notice of scheduled outages and severe weather alerts to customers who depend on electricity for emergency medical and life-support equipment.

Storm Kit

What We Provide To Qualified Participants

  • An annual information package to help customers with life-support equipment prepare for emergencies in their homes
  • Advance Notification of scheduled outages for maintenance or construction work that might affect their electric service
  • Advance Notification of severe storms such as hurricane warnings that could lead to extended outages on our electric system

Please note that since customers who rely on electricity to power life-support equipment are located throughout our service area, it is not possible to provide restoration priority to these customers following storm outages. In addition, the program does not exempt customers from disconnection of electric service for non-payment.

How to Get Started

To enroll, please download, print and complete the certification form or call our Customer Care Team to request the certification form to be mailed to you. The fax number for submitting completed certification forms is 800-461-9737, or you may send the form to us through:

Mail:
Pepco
Customer Credit Department
701 Ninth Street, N.W.
Washington, D.C. 20068-0001

Email: MedicalForms@pepco.com

Download:
Certification Form for MD Residents
Certification Form for DC Residents

How to Prepare For Emergencies 

  • Assemble a “storm kit” and include a battery-operated radio or television, flashlight, a first-aid kit, battery powered or windup clock, extra batteries, an insulated cooler and a list of important and emergency phone numbers.
  • Keep at least a 3-day supply of nonperishable foods and bottled water and have a hand-operated can opener available.
  • Check your supplies of medications, prescription drugs and any special health need items such as Contact lens supplies or infant supplies.
  • Identify a location with emergency power capabilities, and make plans ahead of time to go there or to a health care facility during a prolonged outage. One alternative would be to ask a relative or friend who has power if you can stay with them.

For more tips on how to prepare for emergencies, visit our EMENP page on our website.

Important Phone Numbers

Outages
1-877-PEPCO62 (1-877-737-2662)

Customer Care
202-833-7500

Emergencies
To report downed wires and life-threatening emergencies, call us at 1-877-737-2662 and follow the prompts.

TTY: 202-872-2369
Servicio en Espanol: 202-872-4641

Accelerating Improvements in Resiliency and Reliability for Maryland Customers

There has been some confusion about the grid resiliency charge and why we included it in our Maryland rate case filing. I wanted to use our blog to explain why we think the grid resiliency charge is a good thing for both the company and our customers.

Improving ReliabilityWe began working more than two years ago on the biggest reliability effort in our 117-year history, and we are reducing the number and length of outages. We are committed to improving reliability and the customer experience, and that work will continue.

Our proposal for accelerating some of that work stems from a report issued by the Grid Resiliency Task Force. With an increase in frequency and intensity of storms, Governor O’Malley convened this task force in July 2012 to address resiliency and reliability of the Maryland electric distribution system. This task force held eight roundtable discussions featuring community leaders, policy experts and industry stakeholders from across the country. In September, it released a report that recommended accelerating reliability investment and raising reliability standards.

In response to that task force report, we put together a plan that would accelerate improvements in resiliency and reliability for customers. We propose to:

  • Underground six distribution feeders (three in Montgomery County and three in Prince George’s County), reducing the frequency and duration of outages for customers
  • Accelerate our four-year tree-trimming cycle (approximately 1,000 miles each year) to complete the cycle in three years, which would reduce power outages caused by tree branches falling onto power lines
  • Upgrade 12 additional feeders per year for two years
  • Raise the reliability performance beyond the level required by Maryland’s Service Quality and Reliability Standards

The Grid Resiliency Task Force also recommended that the Public Service Commission authorize timely recovery for the accelerated investments and expenses. We proposed to do that through a grid resiliency charge. If approved, customers would see a small increase in their bills. Starting in January 2014, a typical residential customer’s bill would increase about $0.96 per month. In 2015 the surcharge would increase from $0.96 to $1.70 per month, and in 2016 it would increase to $1.93 per month. We want to make significant improvements in resiliency and reliability while keeping the additional charge to customers under $2 per month.

Because reliability work would be accelerated, we think it’s fair to raise the reliability standards that we must meet. If we don’t meet the new accelerated reliability standards by 2015, we will refund customers up to $1 million. If we do meet the new reliability standards, we may receive up to a $1 million incentive.

As I noted earlier, the work we have been doing to improve reliability is paying off. From 2011 to 2012, outages on feeders that we worked on decreased by 39 percent and those outages that did occur were 42 percent shorter. We expect to meet the reliability standards that are currently in place without performing the proposed grid resiliency projects. However, by doing the work proposed as part of the grid resiliency charge, customers will experience a more resilient and reliable electric system in a much shorter time period. I welcome you to post questions in the comment section below.

Tom Graham
President, Pepco Region

Linemen Receive Prince George’s County Fire Chief’s Award

Pepco line mechanics, Donny Pfeifer, Sean Cecil, and Ryan Callahan, received Prince George’s County Fire and Emergency Medical Services Department Fire Chief’s Awards for their actions at the scene of an Upper Marlboro house fire last October.

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Employees were presented Prince George’s County Fire and Emergency Medical Services Department Fire Chief’s Awards.

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Pepco donates smoke alarms to Prince George’s County Fire and Emergency Medical Services.

Pfeifer, Cecil, and Callahan, were preparing electric service for a home being renovated in Upper Marlboro, Md. when they noticed flames and smoke coming from the house. Following their safety procedures and assuming their emergency roles, Callahan and Pfeifer grabbed fire extinguishers off their truck and went into the smoke-filled house to put out the fire that had started in the kitchen. Fire officials credited their quick actions for saving the life of a toddler sleeping in the home.

Pepco donated 700 smoke alarms and 30 smoke alarms for the hearing impaired to the Fire/EMS Department.

Continuing to Improve Reliability

Copy of _DSC0019a_ReliabilityOur customers are continuing to see fewer and shorter outages, thanks to the reliability work we’re doing. From 2011 to 2012, outages on feeders that Pepco worked on as part of our Reliability Enhancement Plan decreased by 39 percent and those outages that did occur were 42 percent shorter.

Between September 2010 and January 2013, we:

  • Trimmed more than 4,850 miles of trees along power lines in Maryland and about 850 miles in the District of Columbia. We plan to trim another 1,225 miles in Maryland and the District between now and the end of the year.
  • Renewed or replaced more than 650 miles of neighborhood underground electric cable in Maryland and 58 miles in the District, with plans to do the same for another 200 miles between now and the end of the year.
  • Improved the service of feeder lines that bring power into neighborhoods with the poorest reliability by upgrading more than 115 distribution feeders in Maryland, 66 feeders in the District of Columbia. We plan to complete work on about 100 more this year in the region.

Since we began our reliability work in September 2010, we also have:

  • Doubled the number of Customer Care representatives who take calls and more than doubled the number of phone lines.
  • Made arrangements to use outside customer service help during major outages.
  • Retrained all Customer Care representatives and additional help.

We are upgrading our system to make sure we can provide safe and reliable service for our customers day to day and during storms, and our work continues.