Beware of a New Phone Scam

We remind customers to practice safety when someone claiming to represent the utility company contacts them either in person or by telephone. Scammers are telling customers that Pepco no longer serves their area and that they must provide personal information to open a new account. We are aware of these types of scams and it’s not unique to us. Nationally it’s been an issue, affecting utilities.

We ask all our customers to keep an eye out for scammers posing as third-party energy suppliers. In the past, scammers have attempted to target customers through fake utility bills, “official” emails that contain viruses or malware, and by pretending to be Pepco representatives and requesting monetary payment over the phone or in person. Since we often contact our customers through these same channels, it is important that you verify the identity and affiliation of anyone who calls or shows up at your door claiming to be a representative.

Similarly, make sure to only pay your utility bill through the mail, at one of our walk-in centers, online or through our mobile app. If you have any doubts about the validity of a person’s claim to represent one of our companies, contact us by phone immediately. We care about our customers and are committed to helping our customers manage their accounts. Customers can call our customer care line at 202-833-7500 for additional information.

Our customers are able to shop among certified competitive electric providers. Whether you choose to stay with Pepco as your electric supplier, or choose another supplier, we will continue to provide safe and reliable electric distribution service. For more information on customer choice please visit Pepco’s website at www.pepco.com.

Advertisements
This entry was posted in Customer Service and tagged , by pepcoconnect. Bookmark the permalink.

About pepcoconnect

Pepco, a subsidiary of Pepco Holdings, Inc., delivers safe, reliable and affordable electric service to more than 788,000 customers in Maryland and the District of Columbia. Pepco is committed to providing its customers with information on energy conservation, renewable energy sources and steps the company is taking to meet customers' changing needs.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s