The damage assessment has been completed. The notes have been compiled. Everything (we’re aware of) has been considered. A Global Estimated Time of Restoration (ETR) is now available!
Below are the questions you may be asking…
1. What is a global ETR?
In short, a global ETR is the time by which we will restore every last customer that lost power during the storm. It is dependent on the information that we have gathered and the resources we have available. It does not mean that customers will not be restored before that time.
2. What is the global ETR for effects of Hurricane Irene?
This Thursday, September 1, 2011 at 7:00 p.m.
3. Why did it take so long for the ETR to be available?
Damage assessment is an integral step in the restoration process and is absolutely necessary to providing an accurate ETR. Crews have to survey our entire service territory (all of Washington, DC and most of Montgomery & Prince George’s counties) and determine how much work needs to be done for each location of damage that has been reported. As I stated in my blog post yesterday, damage assessment can take days, but 24 hours into it, we’re able to begin providing ETRs.
4. Why is the global ETR set for five days after Hurricane Irene?
The damage that Hurricane Irene left behind was extensive. A snapshot of that can be found in our Facebook photo gallery. After closely evaluating all of the damage, our assessors determined that it will take until Thursday to restore the very last customer affected by Hurricane Irene.
Note: The majority of Pepco customers still experiencing an outage will have their power restored well before Thursday evening. In fact, in the first 24 hours of our response to the storm, we restored power to 140,000 of the 220,000 customers affected at the peak of the storm. Public health and safety remains the top priority in our restoration process.
5. When I called in, I received Thursday, September 1, 2011 at 7:00 p.m. as my ETR. Does that mean I’m the last customers?
No, that doesn’t mean you’re the last customer to be restored. At this point, all customers without crews onsite at their outage location receive the same (global) ETR when they request their outage status (1) from a Customer Care Representative, (2) on our website, or (3) through our mobile app.
Remember a global ETR is the amount of time that it will take to restore the last customer affected with the information that we have gathered and the resources we have available. Between now and then, crews will continue to work around the clock to restore everyone. As work is assigned and crews arrive on-site of outage locations, updated (and more precise) ETRs will be available.
Without a doubt, this remains an all-hands-on-deck, around-the-clock effort, with hundreds of Pepco and out-of-town crews strategically mobilized to attack the outages. We’re following the restoration strategy
‘Til the next post,