The Story Behind Unavailable ETRs

Hurricane Irene has passed through our service territory and left us with approximately 180K customers without service (as of 1:30 p.m.).  As expected, the main culprit is a combination of consistent rain and sustained winds causing weakened trees (and limbs) to come in contact with power lines.

Similar to other major storms, we aren’t currently providing Estimated Times of Restoration (ETRs).  To provide proper ETRs, we must survey our electrical infrastructure, assess the damage, and finally determine how long it will take to make repairs to all affected customers.  Because of the time it would take to complete this process for the amount of damage our system endured, we are currently restoring power as we assess damage.

The damage assessment phase of our restoration process can take days.  Twenty-four hours into it, we are able to provide the time it will take to restore all customers affected by the storm.  With the information we currently have, it is safe to say that this will be a multiple day restoration effort.  If you or a family member has special needs, such as relying on special medical equipment, you should consider your emergency plans.  Public health and safety remains our top priority in our restoration process

We are typically unaware when a customer experiences an outage, unless they report it.  They should call 1-877-PEPCO-62 (1-877-737-2662) or use our online tool to report an outage and/or to report downed wires.  Always stay away from downed power lines and assume they are live

I will continue to share information as it’s provided to me via Twitter & Facebook.

‘Til the next post,



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