Two weeks ago, I became aware of Business Insider publishing an online article labeling us number one on their list of “The 19 Most Hated Companies in America.” Today, the Washington Post used that article to publish “Pepco ranks as ‘most hated’ company in nation.” Though this is a label we believe to be completely over the top, I decided to take a moment to shed some light on why we have been given this classification and what we are doing to completely remove us from lists like this.
In short, last year was the beginning of a tough year and counting for us. It all primarily stemmed from customers experiencing extended widespread outages as a result of severe winter and summer storms. We have heard our customers loud and clear and are working hard to upgrade our system. Our goal is not to only shorten the number and length of outages, but to prevent them all together.
Since last fall, Pepco has been working non-stop to achieve this goal. Our biggest accomplishments are the more than 1,966 miles of trees trimmed and the 300 miles of underground power cables upgraded. We remain focused on these efforts as well as others including upgrading three critical substations in D.C. To see a list of our projects and what we have accomplished to date, please check out our Reliability Webpage.
While we work to complete our multiyear plan to enhance reliability, we are also working to shorten power restoration times by quickly bringing in outside crews to respond to severe storms and installing advanced switches along our system to remotely re-route power and automatically detect the exact locations of outages.
I mention all of this because we are not satisfied where we are and we are working to restore faith in our customers and become a top performing utility!
President, Pepco Region