A common misconception many customers have, is that Pepco is automatically aware when their service has been disrupted. Until Automated Metering Infrastructure (AMI) is completely rolled out, the company won’t know a customer is experiencing a power outage unless that customer reports it.
Call us at 1-877-PEPCO-62 to report your power outage. A neighbor’s call to report their outage will not indicate to Pepco that you’re out of power as well. Remember to request a call back to verify if your service has been restored. This helps us pinpoint outages after the main electric line has been restored, and allows us to make repairs to individual customers.
Make sure we have your current telephone number. Contact our Customer Care Service Center at 202-833-7500 – with your account number handy – to update your contact information in our automated system. Current customer information allows us to provide the quickest response to your outage issue.