Joe Rigby, Chairman, President and CEO of Pepco Holdings, Inc., sent the following letter to Maryland Gov. Martin O’Malley in response to a letter from the governor regarding storm outages:
January 29, 2011
Dear Governor O’Malley:
I appreciate your frustration and concerns, and those of our customers. As of January 29, 2011, 10:15 p.m., Pepco has 11,500 Maryland customers without power. All Pepco employees and 1,000 outside crews are focused on efforts to restore service to those of our customers still without power.
The only real goals for us are: (1) zero outages, and (2) fastest possible restorations of service when goal (1) is not met. We made real progress on the number of outages today, we continue working through tonight, and will have about 1,300 crews on the ground tomorrow. The large number of crews will help us manage the remaining outages, many of which involve only one customer or very small groups of customers.
We have provided to your office, and will be reporting in detail to the Public Service Commission, information on our response times, including the steps we took to secure outside resources to assist us in our restoration efforts. While I cannot speak for other utility companies in the region, I believe our efforts to obtain outside help were similar to theirs. We certainly will cooperate fully with any investigation the Commission undertakes, and will work with you and the General Assembly on any reliability measures you may explore.
I agree that our outage management map is only as good as its availability to our customers. We will continue to improve its operation so that it can be made available to customers without interruption.
I would like to speak with you regarding these matters at your earliest convenience, either by phone or in a meeting. Please let me know.
Finally, I wanted to tell you that I appreciate your references to our hard working employees and contractors. They have performed magnificently and safely, under trying circumstances.
Chairman, President & Chief Executive Officer
Pepco Holdings, Inc.