Over the last several months since the 2010 Winter and Summer Storms, I have been interviewed on dozens of occasions, intently listened during over 10 hours of public hearings, participated in reliability work groups and have read countless customer communications (email and letters). The message is loud and clear, our customers expect better electric service reliability. Our commitment to our customers is also loud and clear:
• The number of times a customer is out of service WILL go down
• The length of time a customer is out of service WILL go down
• Communications with our customers WILL improve
• Coordination with government agencies WILL improve
In response, you may know Pepco launched a Six Point Reliability Enhancement Plan in MD and DC last year. In an effort to bring greater transparency and provide a high level accountability, I have decided to start blogging in an attempt to not only keep you posted on process executing the Reliability Enhancement Plan but also to address some common misconceptions about Pepco. I will call this series the “Five Myths About Pepco and Reliability.” You might have your own list that you may want me to cover but here is my list:
1. Pepco’s Reliability Enhancement Program is only a PR Campaign
2. Pepco Blames Everything on Trees
3. Pepco is a Third World Utility
4. Undergrounding Lines is the Best Solution
5. Pepco Will Take 5 Years to Improve Electric Service Reliability
Improving service reliability for our customers is the commitment from our Chairman, President & CEO Joe Rigby and it is also my personal commitment. Maintaining an electric system that stretches 640 square miles and serves 782,000 customers is no small task but it is Pepco’s responsibility and we ask to be held accountable for the successful execution of Six Point Reliability Enhancement Plan.
I look forward to hearing from you after each blog. Feel free to leave comments or email me at email@example.com. Your comments mean a lot to me.
Thomas H. Graham